IVY·KUMAH
AVAILABLE FOR NEW WORK

Your inbox,
calendar, and
customers — handled.

I'm Ivy, a virtual assistant based in Accra, Ghana. I keep founders, teams, and support desks organized — managing schedules, resolving customer issues, and documenting the details so nothing slips through.

PROFILE● ACTIVE
Portrait of Ivy Fafali Kumah
IVY FAFALI KUMAH — ACCRA, GH
Currently in progress
1 role
Technical & Product Support, Built Financial Technology
Resolved & delivered
2 roles
Customer service, marketing & admin support
Response style
Calm, clear
Organized under multiple priorities

About

Organized by training, dependable by habit.

I'm an ALX Africa–certified Virtual Assistant with a background that spans technical and product support, customer service, and marketing administration. I've spent the last few years as the person clients and colleagues go to when something needs to get done, tracked, or explained clearly.

My work today involves fielding customer inquiries, documenting issues end-to-end, and coordinating between customers, product, and engineering teams — which means I'm comfortable being the calm point of contact between people who need answers and the people building the fix.

Outside of tickets and inboxes, I hold a BSc in Information Technology and a marketing qualification from the Chartered Institute of Marketing (UK), so I bring both operational discipline and a working understanding of the products and campaigns I support.

Based inAccra, Ghana
Works withRemote / global clients
Core toolsWorkspace · Jira · Canva
Certified byALX Africa, CIM UK
EducationBSc, Information Technology

Services

What I take off your plate

Four areas clients most often hand me — usually all at once.

01

Inbox & Calendar

Your schedule and inbox, kept clear and current.

  • Calendar & meeting coordination
  • Email triage & correspondence
  • Travel & logistics scheduling
02

Customer & Product Support

First-line support that keeps customers informed.

  • Ticket & CRM management (Jira)
  • Customer inquiry resolution
  • UAT support & issue tracking
03

Admin & Documentation

The paper trail that keeps a team aligned.

  • Data entry & record-keeping
  • Process & product documentation
  • Stakeholder communication
04

Content & Social

Consistent presence, without the daily overhead.

  • Social media content (Canva)
  • Marketing campaign support
  • Client-facing communications

Experience

My work queue

Every role, filed the way I file everything else — tracked, resolved, documented.

TICKET-2025  ·  Sep 2025 – Present
Technical Support & Product Support Specialist — Built Financial Technology
In progress
  • Manage customer inquiries and provide timely, first-line support.
  • Document, track, and follow up on reported issues from open to close.
  • Coordinate between customers, product, and engineering teams.
  • Support UAT cycles and maintain product documentation.
  • Capture customer feedback to inform product improvements.
TICKET-2022  ·  2022 – 2025
Customer Service Rep. & Marketing Support — Aseen Global Limited
Resolved
  • Managed client communications and company accounts.
  • Scheduled meetings and represented the company to clients.
  • Created social media content and supported marketing campaigns.
TICKET-2019  ·  2019 – 2021
Marketing Assistant / Educational Consultant — Astolinks International
Resolved
  • Guided clients through student applications, inquiry to submission.
  • Maintained records and scheduled consultations.
  • Responded professionally to customer inquiries.

Toolbelt

Tools I work in daily

Google Workspace Microsoft Office Jira Canva CRM / Ticketing Calendar Management Slack UAT & QA Support

Credentials

Certifications & education

VA

Virtual Assistant

ALX Africa, 2025

DA

Professional Development Skills for the Digital Age

ALX Africa

PS

Product Discovery Micro-Certification

Product School

CX

Professional Customer Experience

Chartered Institute of Marketing (UK)

MK

Professional Marketing

Chartered Institute of Marketing (UK)

IT

BSc, Information Technology

Kings University Ghana, 2025

Let's clear your queue.

Currently open to new remote and international clients.